Southwest learns the hard way: For a brand with 'heart', quality matters, too.

Summer was on sale again in May at Southwest Airlines, whose smiling pilots and flight attendants offered one-way fares as low as $49 as part of its annual, multi-platform "Transfarency" marketing campaign.  For decades, Southwest Airlines led the nation’s domestic carriers as one of the most aggressive advertisers, with a $218MM advertising budget in 2015.  Its front-facing public relations and brand strategy projected an image of the nation’s most consumer-friendly airline with a family-style employee culture.  The investment paid off with good press and high returns.

Until it didn’t.

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9 Ad Campaign Fails from Years Past (and lessons learned along the way)

Dove’s “Campaign for Real Beauty” remains a standout after more than 14 years.  By deconstructing beauty norms at a time when few women considered themselves beautiful according to modern standards (in other words, skinny, young, and blemish-free), the personal care brand created what Ad Age considers the No. 1 campaign of the 21st century.  A successful brand campaign such as this may look effortless, but it’s the product of skilled marketing expertise, good strategic judgement, and boundless creativity. But what about the campaigns that don’t meet these criteria?

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The National Memorial for Peace and Justice: A Time of Reckoning

Even as ethnic inequality, violence and racism (hello, Roseanne Barr!) continue to roil Ameria, the new National Memorial for Peace and Justice confronts a shameful era in our country’s past and provides a permanent place for reflection about the painful cost of treating people as less than human.

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Trade Wars, Ad Campaigns, and Tackling Issues that Matter

You can be forgiven for not knowing where exactly the U.S. stands on foreign trade on the day-to-day, with talk of everything from trade wars to truces.  Yet the shifting economic climate poses a significant challenge to industries trying to market themselves at home and abroad - along with the creative agencies who support them.  

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Hey Advertisers, Here's a Lesson: Teachers Are Changing the Game from the Grassroots Up

If advertisers understood the importance of social media before, the protest marches and unprecedented string of teacher strikes provide even more confirmation of digital media’s critical role — when used well — in engaging an audience and shaping public discourse from the grassroots up. K-12 education is a particularly tricky industry for advertisers. It’s one of the two largest industries in the US - comparable with healthcare - accounting for 7.2% of the nations GDP and the largest employer in every state, but spends only a fraction on advertising compared to other industries, according to Forbes.


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